The page linked below are for adding information on the terms used in Sascha Carlin's community management mindmap.

Contents 1 Online Community Management 1.1 Technical Management 1.2 Project Management 1.3 Product Management 1.4 Customer Relationship Management 1.5 Professional Development 1.6 Brand Management 1.7 Advertising and Marketing 1.8 Business Development 1.9 Business Planning 1.10 Community Management 1.11 Contact Management

Online Community ManagementEdit

Technical ManagementEdit

• Software Know How
• Feature Selection

Project ManagementEdit

• Leading of Service Providers
• Documentation

Product ManagementEdit

• Incorporation of Learnings
• Information Collection

Customer Relationship ManagementEdit

• Mailings
• Events
• Incentives
• Issue Management

Professional DevelopmentEdit

• Networking

• Exploration of Social Media and Tools

• Attend Conferences (virtual and in-person)

Brand ManagementEdit

• Brand Support
• Identify Niches
• Listen and Join Conversation

Advertising and MarketingEdit

• Market Analysis
• Impact Reporting
• Ad creation
• Integration of Online with Traditional

Business DevelopmentEdit

• Corporate Organization
• Team Building
• Training
  • Guidelines for Interactions
  • Use of Social Media tools

Business PlanningEdit

• Budgeting
• Target Definition
• Revenue Planning
• Controlling

Community ManagementEdit

• Moderation
• Rules and Regulation
• Monitoring
• Mentoring
• Volunteer Management
• Incentives
• Recruitment of Evangelists
• Internal Communication method

Contact ManagementEdit

• Data Storage and Retrieval
• Lead Generation