Online Community Management

From IOCMA Wiki

The page linked below are for adding information on the terms used in Sascha Carlin's community management mindmap.

Contents 1 Online Community Management 1.1 Technical Management 1.2 Project Management 1.3 Product Management 1.4 Customer Relationship Management 1.5 Professional Development 1.6 Brand Management 1.7 Advertising and Marketing 1.8 Business Development 1.9 Business Planning 1.10 Community Management 1.11 Contact Management

[edit] Online Community Management

[edit] Technical Management

• Software Know How
• Feature Selection

[edit] Project Management

• Leading of Service Providers
• Documentation

[edit] Product Management

• Incorporation of Learnings
• Information Collection

[edit] Customer Relationship Management

• Mailings
• Events
• Incentives
• Issue Management

[edit] Professional Development

• Networking

• Exploration of Social Media and Tools

• Attend Conferences (virtual and in-person)

[edit] Brand Management

• Brand Support
• Identify Niches
• Listen and Join Conversation

[edit] Advertising and Marketing

• Market Analysis
• Impact Reporting
• Ad creation
• Integration of Online with Traditional

[edit] Business Development

• Corporate Organization
• Team Building
• Training
  • Guidelines for Interactions
  • Use of Social Media tools

[edit] Business Planning

• Budgeting
• Target Definition
• Revenue Planning
• Controlling

[edit] Community Management

• Moderation
• Rules and Regulation
• Monitoring
• Mentoring
• Volunteer Management
• Incentives
• Recruitment of Evangelists
• Internal Communication method

[edit] Contact Management

• Data Storage and Retrieval
• Lead Generation